We want you to love your fragrance. If something isn’t right, here’s how we make it right:
Damaged or wrong item: If your order arrives damaged or you received the wrong perfume, contact us on WhatsApp (+92 336 7154206) within 48 hours of delivery with your order number and a photo. We’ll replace it free of charge.
Change of mind: Unopened, sealed bottles can be exchanged within 7 days of delivery. The customer covers return shipping for change-of-mind exchanges.
Non-returnable: Opened or used bottles cannot be returned, for hygiene reasons.
Refunds: Approved refunds are issued to your original payment method, or via bank transfer / mobile wallet where applicable, within 7 working days of us receiving the returned item.
To start a return or exchange, message us on WhatsApp at +92 336 7154206.
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